PRIVACY POLICY – EÍLA AESTHETICS

​

1. About this Privacy Policy

Eíla Aesthetics (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use and disclose personal information, including information collected in clinic and through our website and appointment booking systems.

This Privacy Policy is available on our website and may be updated from time to time.

 

2. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Some information we collect may be sensitive information, including health information, which receives higher protection under Australian privacy law.

 

3. What information we collect

Depending on how you interact with us, we may collect:

• Identity and contact details: name, phone number, email address, date of birth, and address (where required)

• Booking and enquiry information: appointment requests, appointment history, services requested, and communications with us

• Health information relevant to consultation and service delivery: medical history, allergies, medications, contraindications, adverse events, treatment notes and consents (where required)

• Clinical photographs or images: images taken during consultations or treatments for assessment, explanation, documentation, and clinical care purposes

• Payment information: payments and deposits (if applicable) processed through secure payment providers connected to our booking systems

• Website usage information: IP address, browser type, pages visited, and cookie/analytics data

 

4. How we collect information

We may collect personal information when you:

• Make an enquiry, request information, book an appointment, or attend the clinic

• Complete forms online or in clinic (including consultation/intake forms and consent forms)

• Communicate with us by phone, SMS, email, or other channels

• Use our website, including through cookies and analytics tools

Where reasonable and practical, we collect information directly from you. We may also receive information from third parties where you have provided consent or where permitted by law (for example, from another healthcare provider).

 

5. Why we collect, use and disclose personal information

We collect, hold, use and disclose personal information for purposes including:

• Managing enquiries, bookings, reminders, and clinic administration

• Providing consultations, assessments and services (including suitability and aftercare)

• Explaining procedures and treatment approaches during consultations

• Maintaining appropriate clinical records, notes, and consents

• Billing, deposits (if applicable), payment processing, and accounting

• Improving our services, systems and website performance

• Complying with applicable legal and professional obligations

• Handling complaints, incidents, and dispute resolution

 

6. Sensitive information (including health information)

Health information is sensitive information. We collect and use health information only where it is reasonably necessary to provide services, and generally with your consent (or otherwise as permitted by law).

If you choose not to provide certain health information, we may be unable to provide services or may need to modify the services we can offer.

 

7. Clinical photographs and images

During consultations or treatments, we may take photographs or images for clinical purposes only, such as assessment, documentation, and explaining treatment processes or outcomes to you.

• These images are not sold, published, or shared for marketing or promotional purposes.

• Images are used internally within the clinic for clinical care and record-keeping.

• We will not use identifiable images for advertising, social media, or public-facing materials without your explicit consent.

 

8. Appointment booking system (Timely)

We use Timely to manage appointment bookings. When you book an appointment, Timely may collect information such as your name, contact details, appointment details and (where applicable) payment information for deposits or booking fees. Timely may also send appointment confirmations and reminders via SMS or email.

Timely handles information in accordance with its own privacy practices. You can view Timely’s privacy information here:
https://www.gettimely.com/support/privacy

 

9. Who we disclose information to

We may disclose personal information to trusted third parties only where necessary to operate our business and provide services, including:

• Timely (appointment booking and communications)

• Payment processing providers connected to Timely (where applicable)

• IT, security, web hosting and data storage providers

• Professional advisers (e.g. accountants, lawyers)

• Regulators, courts, or law enforcement agencies where required or authorised by law

• Other healthcare providers where relevant and with your consent or as permitted by law

We do not sell personal information.

 

10. Website analytics and cookies

Our website may use cookies and analytics tools (such as Google Analytics) to understand website usage and improve performance. This data may include information such as pages visited, time spent on pages, and device/browser information.

You can control cookies through your browser settings. If you disable cookies, some website features may not function as intended.

 

11. Overseas disclosures

Some third-party service providers we use (including software, hosting or analytics providers) may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled in a manner consistent with Australian privacy requirements, or as otherwise permitted by law.

 

12. Security and storage

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. This may include access controls, secure systems and confidentiality obligations for staff and contractors.

No method of transmission over the internet is completely secure; however, we maintain safeguards designed to reduce risk.

 

13. Retention and destruction

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy and to meet legal, regulatory and operational requirements. When information is no longer required, we take reasonable steps to destroy or de-identify it.

 

14. Access and correction

You may request access to personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant or misleading. We may ask you to verify your identity before processing a request.

In some circumstances, we may charge a reasonable administrative fee for providing access, where permitted by law.

 

15. Complaints

If you have a privacy concern or complaint, please contact us using the details below. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

16. Contact us

Privacy Officer – Eíla Aesthetics
Email: info@eilaaesthetics.com.au
Phone: 0486 330 902

Related policies:
Gift Card Terms & Conditions – https://www.eilaaesthetics.com.au/giftcard-terms

Last updated: 28/12/2025